Refund policy

Thank you for choosing StillCirca. We are committed to sourcing all your fashion needs for the cheapest prices on the market while giving exceptional customer service. Before making a purchase, we ask that you carefully read and understand our No Refund Policy. By completing a purchase on our website, you acknowledge and agree to the following terms and conditions:

All Sales are Final:  Once an order is placed and the purchase is completed, it is considered final. We do not offer refunds for any reason, including but not limited to change of mind, wrong size selection, or dissatisfaction with the product. A 3.5% non-refundable transaction processing fee is applied to all orders. This fee covers payment gateway costs and is not eligible for refund under any circumstances, even in the event of a product issue or cancellation request.

Size Exchange: Our company maintains a strict policy that does not allow for size exchanges once an order is placed; all sales are final. Customers are encouraged to carefully select their size before completing their purchase, as changes or exchanges for different sizes cannot be accommodated after the order has been processed. This policy is enforced to maintain the integrity of our operations and ensure a fair and consistent shopping experience for all customers.

Order Cancellation: Once an order is placed, it cannot be cancelled or modified. Please review your order carefully before completing the purchase.

Customised Products: Any products that has been customised or personalised according to the customer's specifications is non-refundable and cannot be exchanged, except in the case of manufacturing defects.

Shipping and Handling: Shipping and handling charges are non-refundable. In the event of a return for a defective product, StillCirca will not cover the shipping costs for sending a replacement.

Limited Warranty: StillCirca provides a limited warranty on its products against manufacturing defects. This warranty does not cover normal wear and tear, misuse, accidental damage, or damage caused by improper care.

Return Process: Our company operates under a strict no-refund policy, as all sales are final once an order is placed. This policy is clearly outlined in our terms and conditions, which are accessible to all customers prior to completing their purchase. However, if you encounter any issues with your order, we are committed to addressing your concerns and providing assistance where possible. Please do not hesitate to reach out to us directly at contact@stillcirca.com for any inquiries or support related to your order.

We cannot accept orders back due to the main source agreements and terms and conditions.

We value your satisfaction and strive to address any concerns promptly and efficiently. If you have any questions or need further clarification on our No Refund Policy, please do not hesitate to contact our customer support team.

Thank you for choosing StillCirca. We appreciate your business and look forward to serving you with the best service.